Privacy Policy

Your privacy is important to us. This policy explains how we handle your information.

Last updated: July 2026

1. Introduction

Welcome to MEZAN FASHION ("we", "us", "our"). We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification: Name, email address, phone number, and shipping address provided during checkout.
  • Payment Information: Payment is processed securely through Razorpay. We do not store your credit/debit card details on our servers.
  • Order Information: Products purchased, order value, order history, and transaction IDs.
  • Usage Data: Browser type, IP address, pages visited, time spent on pages, and other analytics data collected automatically.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders and send order confirmations.
  • To communicate with you regarding your orders, enquiries, and customer support.
  • To send promotional offers and updates (you can opt out at any time).
  • To improve our website, products, and overall customer experience.
  • To prevent fraud and ensure the security of transactions.
  • To comply with legal obligations and enforce our terms.

4. Payment Security

All payment transactions are processed securely through Razorpay, which is PCI-DSS compliant. Your payment details (card numbers, UPI IDs, etc.) are encrypted and handled directly by Razorpay. We never store or have access to your full payment credentials.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party services (e.g., Razorpay for payments, delivery partners for shipping) to fulfil your orders.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data (subject to legal requirements).
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: